The questions below were compiled from user support calls to Visual Solutions. Visual Solutions uses these questions to locate and fix errors in the program, and to identify areas for future enhancements and improvements to the NFSMI FUNDamentals application.
| NFSMI FUNDamentals FAQs |
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Question: Can I run FUNDamentals on Windows Vista? Answer: Yes. The currently supported operating systems are:
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Question: I recently installed new OS and now FUNDamentals will not run, why? Answer: Application was being run from a network drive. Advised customer to install the FUNDamentals Component Registration so that components can be registered locally. |
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Question: Is it possible to share the database between my desktop computer and my laptop?
Answer: Absolutely. The only requirement here, is that the program dependencies have been
installed on each computer. The program files and database may be exist on a shared network drive, or even a removable storage device such as a flash or usb drive. This is useful for situations
in which the laptop computer is used outside of the office or is not connected to a network. This option is only available for
Access databases. A separate, but more technically involved solution exists for SQL Server databases. |
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Question: I have an error on install. "Unable to write file. Access denied." Operating system is Windows XP. Answer: Program must be installed with Administrative privileges. Once installed, user account can be placed back to restricted, however, full access must be granted to the program folder. |
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Question: I got a runtime error when trying to view help. Tutorial was installed. OS - XP Pro. Answer: Tutorial found to have been installed by IT Dept. under the Administrator account. Current user did not have sufficient privileges to run tutorial. This issue has been resolved with a new installation that allows the user to set up the tutorial for all users of the computer. On older installations, the Tutorial should be installed under the local user account. NEW! There is a utility available that will register the tutorial component for the current user. |
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Question: When attempting to log in to the software I keep receiving the message 'Invalid username or password. What am I doing wrong? Answer: It was found that the user was entering the district name as username instead of the NFSMI code. Advised to change username through the User Security screen to something easier to remember. |
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Question: How do I setup the program to allow for multiple users?
Answer: The answer depends on whether we are dealing with a new installation or an existing installation.
For existing installations, it is simply a matter of copying the database and program files to the desired network share and changing the shortcuts to point to this new location. |
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Question: Production Calendar. Employees receive 24 checks/year but only work 170 days. How should I classify the summer days in my Production Calendar? Payroll/No Sales or No Payroll/No Sales? Answer: Set as Payroll/No Sales. |
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Question: If commodities are donated, is the Donated Commodities expense the freight cost for commodities? Answer: By definition, the donated commodities expense item covers the value of commodities used, including food purchased with a commodity letter of credit and cash in lieu of commodities. Donated commodities expense should be at least equal to donated commodities revenue less the value of ending commodities in inventory. |
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Question: How do I edit schools? Answer: Select any site in the Launch Pad cost center drop down list, click the Site Maintenance menu option, and select the appropriate site screen. |
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Question: When I try to start the program, I receive the following message: 'Runtime error - connection failed'. The problem occurred after installing other software on Windows 2000 machine. Answer: Download and install the MDAC 2.6 RTM from Microsoft web site. |
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Question: I am unable to update Expense Details due to summed records for date range. Answer: Use the Expense list screen to view and remove the duplicated records. |
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Question: How do I move data files to network for backup? Answer: Call Visual Solutions at 1-888-228-3120 for instructions. |
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Question: The Add School button not enabled and does not enable. Answer: In order to add a school, make sure the district is selected in the Cost Center drop down list. |
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Question: Error Message 'Connection Failed' on Windows XP Installation. Answer: This is caused by XP-protected files (MDAC) not being updated with the FUNDamentals installation. Updating the MDAC from the Microsoft download site should resolve this issue. |